Import/Export and Customs Regulations

a) When placing an order, the customer must observe the import and customs regulations of the respective country.

b) The customer bears the risk for all consequences resulting from invalid goods dispatch abroad, disregard of the import and customs regulations of foreign countries (including transit regulations), wrong or incomplete information given in the customs declaration, the green customs slip or accompanying papers, as well as for non-observance of the applicable export regulations. This applies also to damage in transit by warranty losses as a result of goods not being replaced after confiscation by the customs authorities of a foreign country. It is incumbent on the customer to procure information himself necessary for proper delivery of the goods(e.g. the customer may contact the agencies abroad in the countries of destination or transit, foreign trade offices, Chambers of Industry and Commerce, etc. regarding local regulations and practices.).

Please understand that in some Non-EU countries the customs might charge fees for the import of products (e.g. Switzerland), which are not included in the total we charged you. The settlement of such customs fees is to pay by the importer.

For gift sendings to Non-EU-countries the parcels might be charged (and therefore the recipient). If you wish to pay for customs as well, please inform us and we give you all necessary information.