» FAQ
What happens if my item is not available?
In case we can't provide an item you ordered, we will ask you if we can provide you with an alternative item. For the same price if possible.
What happens if something of my order have been damaged during shipping?
In any case, please take photos to document the damages. For GLS, FedEx / Go-Express packages please contact us immediatly with the photos and...
Buying with Gift Vouchers
At the checkout stage, an extra box will appear. Please insert your Voucher Code in this box. If you have more funds in your Gift Voucher Account...
Do you also deliver to freight stations?
We are sorry, but that is not possible – please enter your personal address.
Whom shall I contact in case of any questions?
You have the possibility to leave a “comment” when ordering. Otherwise please send a mail to contact@austriansupermarket.com or use...
Do I need to be a member of the Auslandsoesterreicher Weltbund?
No – we deliver our products to everybody who wants to buy Austrian specialties. But if you have such a number (you have to be Austrian to...
Warranty and customer service
The warranty depends on the instruction of the producer of the product in question. Our customer service will answer your calls from Monday to...


