» FAQ

What happens if my item is not available?

In case we can't provide an item you ordered, we will ask you if we can provide you with an alternative item. For the same price if possible.

What happens if something of my order have been damaged during shipping?

In any case, please take photos to document the damages. For GLS, FedEx / Go-Express packages please contact us immediatly with the photos and...

Buying with Gift Vouchers

At the checkout stage, an extra box will appear. Please insert your Voucher Code in this box. If you have more funds in your Gift Voucher Account...

Do you also deliver to freight stations?

We are sorry, but that is not possible – please enter your personal address.

Whom shall I contact in case of any questions?

You have the possibility to leave a “comment” when ordering. Otherwise please send a mail to contact@austriansupermarket.com or use...

Do I need to be a member of the Auslandsoesterreicher Weltbund?

No – we deliver our products to everybody who wants to buy Austrian specialties. But if you have such a number (you have to be Austrian to...

Warranty and customer service

The warranty depends on the instruction of the producer of the product in question. Our customer service will answer your calls from Monday to...




Delivery

We deliver world wide (war regions, some small islands and according to constant delivery and customs problems Turkey, Russia, Thailand, Iraq, Iran, the Gaza strip and the Ukraine are excepted).

Cost of transport

Deliveries in Austria and to Germany are free of any delivery cost as soon as the good’s value exceeds 99 Euro (until 20 kg, then € 6,90 in Austria and € 9,90 in Germany are charged for every 20 kilos). The delivery cost depends on the weight and the country of delivery – you may find them out easily by yourself. Simply put the items you wish to purchase in your shopping cart and change the country of delivery. This way you see your total before you even have to register and enter any personal information.

Ban on imports

Please keep in mind, that we deliver our sausage and bacon specialties only within EU borders. Unfortunately it is not possible to ship alcohol to the USA or Canada (in Australia customers might have to pay customs for alcohol – also only a small number of bottles for personal consumption is allowed to be imported). In case of any questions please contact us before you place your order – we are surely able to help you immediately.

Our bank information

Bank: Sparkasse Neunkirchen 

Account number: 05000015700

Bank code: 20241

IBAN: AT292024105000015700

BIC: SPNGAT21
Please add the order number when choosing a bank transfer!

For further questions please use our contact site or call us at 0043 / 1 / 890 10 45 from Monday to Friday (09:00 – 16:00 o’clock MET).